Privacy and Cookie Policy
Part 1: Personal information and privacy
1. Introduction
1.1 End Design Limited is committed to safeguarding the privacy of
our website visitors; this policy sets out how we will treat your
personal information.
1.2 We will ask you to consent to our
use of cookies in accordance with the terms of this policy when you
first visit our website. / By using our website and agreeing to this
policy, you consent to our use of cookies in accordance with the terms
of this policy.
2. Collecting personal information
2.1 We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use
of this website (including your IP address, geographical location,
browser type and version, operating system, referral source, length of
visit, page views and website navigation paths);
(b) information that you provide to us when registering with our website (including your email address);
(c) information that you provide to us for the purpose of
subscribing to our email notifications and/or newsletters (including
your name and email address);
(d) information relating to any
purchases you make of our goods (including your name, delivery address,
payment address, telephone numbers, email address and card details;
(e) information that you post to our website for publication on the
internet (including your user name, profile pictures and reviews);
(f) information contained in or relating to any communications that
you send to us (including the communication content and meta data
associated with the communication);
(g) any other personal information that you choose to send to us;
2.2
Before you disclose to us the personal information of another person,
you must obtain that person's consent to both the disclosure and the
processing of that personal information in accordance with the terms of
this policy.
3. Using your personal information
3.1
Personal information submitted to us through our website will be used
for the purposes specified in this policy or on the relevant pages of
the website.
3.2 We may use your personal information to:
(a) administer our website and business;
(b) personalise our website for you;
(c) enable your use of the services available on our website;
(d) send you goods purchased through our website;
(e) send statements, invoices and payment reminders to you, and collect payments from you;
(f) send you non-marketing commercial communications;
(g) send you email notifications that you have specifically requested;
(h)
send you our email newsletter, if you have requested it (you can inform
us at any time if you no longer require the newsletter);
(i) send
you marketing communications relating to our which we think may be of
interest to you, by post or, where you have specifically agreed to this,
by email or similar technology (you can inform us at any time if you no
longer require marketing communications);
(j) provide third
parties with statistical information about our users (but those third
parties will not be able to identify any individual user from that
information);
(k) deal with enquiries and complaints made by or about you relating to our website;
(l) keep our website secure and prevent fraud;
(m) verify compliance with the terms and conditions governing the use of our website
3.3
If you submit personal information for publication on our website, we
will publish and otherwise use that information in accordance with the
licence you grant to us.
3.4 We will not, without your express
consent, supply your personal information to any third party for the
purpose of their or any other third party's direct marketing.
3.5
All our website financial transactions are handled through our payment
services provider, Sage Pay. You can review the provider's privacy
policy at http://www.sagepay.co.uk/policies/privacy-policy. We will
share information with our payment services provider only to the extent
necessary for the purposes of processing payments you make via our
website, refunding such payments and dealing with complaints and queries
relating to such payments and refunds.
4. Disclosing personal information
4.1
We may disclose your personal information to any of our employees,
officers, insurers, professional advisers, agents, suppliers or
subcontractors insofar as reasonably necessary for the purposes set out
in this policy.
4.2 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c)
in order to establish, exercise or defend our legal rights (including
providing information to others for the purposes of fraud prevention and
reducing credit risk);
(d) to any person who we reasonably
believe may apply to a court or other competent authority for disclosure
of that personal information where, in our reasonable opinion, such
court or authority would be reasonably likely to order disclosure of
that personal information.
4.3 Except as provided in this policy, we will not provide your personal information to third parties.
5. International data transfers
5.1
Information that we collect may be stored and processed in and
transferred between any of the countries in which we operate in order to
enable us to use the information in accordance with this policy.
5.2
Personal information that you publish on our website or submit for
publication on our website may be available, via the internet, around
the world. We cannot prevent the use or misuse of such information by
others.
5.3 You expressly agree to the transfers of personal information described in this Section 5.
6. Retaining personal information
6.1
This Section 6 sets out our data retention policies and procedure,
which are designed to help ensure that we comply with our legal
obligations in relation to the retention and deletion of personal
information.
6.2 Personal information that we process for any
purpose or purposes shall not be kept for longer than is necessary for
that purpose or those purposes.
6.3 Without prejudice to Section
6.2, we will usually delete personal data falling within the categories
set out below at the date/time set out below:
(a) Name and Address (Invoice Data) will be deleted after 6 years
6.4
Notwithstanding the other provisions of this Section 6, we will retain
documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c)
in order to establish, exercise or defend our legal rights (including
providing information to others for the purposes of fraud prevention and
reducing credit risk).
7. Security of your personal information
7.1
We will take reasonable technical and organisational precautions to
prevent the loss, misuse or alteration of your personal information.
7.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
7.3 All electronic financial transactions entered into through our website will be protected by encryption technology.
7.4
You acknowledge that the transmission of information over the internet
is inherently insecure, and we cannot guarantee the security of data
sent over the internet.
7.5 You are responsible for keeping the
password you use for accessing our website confidential; we will not ask
you for your password (except when you log in to our website).
8. Amendments
8.1 We may update this policy from time to time by publishing a new version on our website.
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
9. Your rights
9.1
You may instruct us to provide you with any personal information we
hold about you; provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b)
the supply of appropriate evidence of your identity (for this purpose,
we will usually accept a photocopy of your passport certified by a
solicitor or bank plus an original copy of a utility bill showing your
current address).
9.2 We may withhold personal information that you request to the extent permitted by law.
9.3 You may instruct us at any time not to process your personal information for marketing purposes.
9.4
In practice, you will usually either expressly agree in advance to our
use of your personal information for marketing purposes, or we will
provide you with an opportunity to opt out of the use of your personal
information for marketing purposes.
10. Third party websites
10.1 Our website includes hyperlinks to, and details of, third party websites.
10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
11. Updating information
11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
Part 2: Cookies
1. About cookies1.1
A cookie is a file containing an identifier (a string of letters and
numbers) that is sent by a web server to a web browser and is stored by
the browser. The identifier is then sent back to the server each time
the browser requests a page from the server.
1.2 Cookies may be
either "persistent" cookies or "session" cookies: a persistent cookie
will be stored by a web browser and will remain valid until its set
expiry date, unless deleted by the user before the expiry date; a
session cookie, on the other hand, will expire at the end of the user
session, when the web browser is closed.
1.3 Cookies do not
typically contain any information that personally identifies a user, but
personal information that we store about you may be linked to the
information stored in and obtained from cookies.
1.4 Cookies can
be used by web servers to identity and track users as they navigate
different pages on a website and identify users returning to a website.
2. Our cookies
2.1 We use both session and persistent cookies on our website.
2.2
We use cookies on our website to recognise a computer when a user
visits the website track users as they navigate the website, enable the
use of a shopping cart on the website, improve the website's usability,
prevent fraud and improve the security of the website3. Analytics cookies
3.1 We use Google Analytics to analyse the use of our website.
3.2 Our analytics service provider generates statistical and other information about website use by means of cookies.
3.3 The analytics cookies used by our website have the following names: _utma, _utmb, _utmc and _utmz
3.4 The information generated relating to our website is used to create reports about the use of our website.
3.5 Our analytics service provider's privacy policy is available at: http://www.google.com/policies/privacy/.
4. Third party cookies
4.1 Our website does not use third party cookies.
5. Blocking cookies
5.1 Most browsers allow you to refuse to accept cookies; for example:
(a)
in Internet Explorer (version 10) you can block cookies using the
cookie handling override settings available by clicking "Tools",
"Internet Options", "Privacy" and then "Advanced";
(b) in Firefox
(version 24) you can block all cookies by clicking "Tools", "Options",
"Privacy", selecting "Use custom settings for history" from the
drop-down menu, and unticking "Accept cookies from sites"; and
(c)
in Chrome (version 29), you can block all cookies by accessing the
"Customise and control" menu, and clicking "Settings", "Show advanced
settings" and "Content settings", and then selecting "Block sites from
setting any data" under the "Cookies" heading.
5.2 Blocking all cookies will have a negative impact upon the usability of many websites.
5.3 If you block cookies, you will not be able to use all the features on our website.
6. Deleting cookies
6.1 You can delete cookies already stored on your computer; for example:
(a)
in Internet Explorer (version 10), you must manually delete cookie
files (you can find instructions for doing so at
http://support.microsoft.com/kb/278835);
(b) in Firefox (version
24), you can delete cookies by clicking "Tools", "Options" and
"Privacy", then selecting "Use custom settings for history", clicking
"Show Cookies", and then clicking "Remove All Cookies"; and
(c) in
Chrome (version 29), you can delete all cookies by accessing the
"Customise and control" menu, and clicking "Settings", "Show advanced
settings" and "Clear browsing data", and then selecting "Delete cookies
and other site and plug-in data" before clicking "Clear browsing data".
6.2 Deleting cookies will have a negative impact on the usability of many websites.
7. Cookie preferences
7.1 You can manage your preferences relating to the use of cookies on our website
Part 3: Live Chat
1. Live Online Chat
Part 4: Our details
1. Data protection registration
1.1 We are registered as a data controller with the UK Information Commissioner's Office.
1.2 Our data protection registration number is ZA321687
2. Our details
1.1 This website is owned and operated by End Design Limited.
1.2
We are registered in England and Wales under registration number
1920982, and our registered office is at Unit 37, Bookham Industrial
Estate, Church Road, Bookham Leatherhead, Surrey KT23 3EU.
1.3 Our
principal place of business is at Unit 37, Bookham Industrial Estate,
Church Road, Bookham Leatherhead, Surrey KT23 3EU.
1.4 You can
contact us by writing to the business address given above, by using our
website contact form, by email to info[at]end-design.co.uk or by
telephone on 01372 4658080